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Frequently Asked Questions

All you ever wanted to know about bicycles

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General

How can I try the bicycle before I buy it?

102 riders found this useful!

If one of our many distributors is located close to where you are, we recommend you try taking a test ride of your preferred bicycle. You can use the store locator to find out which is the nearest store that you can go to: Store Locator. In case there is no store close to you, you can pick the right bicycle on the website. The website features all the tools and assistance required to make your purchase seamless. We also have a host of images including close ups for all bikes from all possible angles for you to explore. And we are proud of our cool AR (Augmented Reality) feature for a couple of bikes to have a real life experience of the amazing Ninety One bikes whereever you are!

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46

What is an ATB?

26 riders found this useful!

An all-terrain bike (abbreviated ATB). If you are looking to just ride within the city, consider getting yourself an ATB. These bicycles come with a simple frame geometry, with a raised handlebar that offers you an upright riding position offering the rider a lot more comfort. ATBs also have a large seat that makes riding for longer durations, more convenient. There are also women-specific city bicycles available that are designed keeping in mind a woman's comfort.

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Can All Terrain bicycles go off road?

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All-terrain tires are known for their ability to handle different terrains. They come with grooves and channels that distribute the load evenly, improving the traction. This makes all-terrain tires ideal for snow and ice, sand, and other soft surfaces. However, extreme off roading is not recommended.

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Why is the all terrain bike so popular?

19 riders found this useful!

An ATB is perfect for all terrains. Whether it is unpaved roads or sand, an ATB has you covered. It was originally designed for off-roading experiences however, it soon gained popularity because of its user-friendly and rugged design that made it ideal for Indian roads.

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Can you ride long distances on an All terrain cycle?

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Yes, all terrain bikes are great for longer rides as they offer an amazing grip and comfort. Since they are designed for different terrains, you can take them with you for weekend trips as well as for your long vacation. They offer great support and an amazing riding experience.

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What is a hybrid cycle used for?

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Depending on what your intended use is, you can pick the right hybrid cycle for yourself. For commute: If you are someone who wants to indulge in light off-roading on the weekends and daily commutes to the office, pick a hybrid cycle with a suspension fork as it will absorb bumps on the off roads. For comfort: If you are someone who likes to go on leisure rides, then an upright geometry is perfect for you. This is great for recreational purposes as these bicycles have wider tyres for extra comfort, and some of them even boast luxurious features like a suspension seat post and extra-cushioned saddles. Ninety One Cycles has a range of comfortable hybrid bicycles that tick all the boxes and will ensure you enjoy your riding experience every time you hit the pedal.

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Are hybrid bikes comfortable?

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Hybrid bikes are designed to be a cross between road and mountain bikes. They typically boast of large padded seats and upright handlebars, which make your biking experience comfortable on roads, bike paths, and even some unpaved paths. Hybrid bikes are perfect for city roads as well as weekend trips to the hills. They offer great comfort as well as an amazing riding experience.

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Which Hybrid bicycle is good for me?

6 riders found this useful!

To figure out what type of hybrid bike is right for you, the first consideration is to know what type of riding you'll be doing: commuting in the city, riding paved paths and smooth streets for a workout, or cruising on a mix of gravel and pavement. You can also pick the right bike for youself after using our sizing tool that will help find you the perfect bicycle for your body frame: Find Your Perfect Bike

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What is a Hybrid cycle?

5 riders found this useful!

Hybrid cycles combine the features of the road, mountain, and touring cycles. They are the perfect buy for those who are looking at comfort and versatility. They combine the strength of both, mountain and touring cycles and merge this with the sleek, aero nature of a road cycle. This is why buying hybrid cycles in India is a great choice as it allows you to ride on various terrains. The right type of hybrid cycle largely depends on how you plan to use the cycle.

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What's the point of an Electric bicycle?

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E-bicycles come with a battery-powered assist that comes via pedalling and, in some cases, a throttle. When you push the pedals on a pedal-assist Electric bicycle, a small motor engages & gives you a boost, so you can ride uphill without tiring yourself. The throttle mode, which is a feature in a few Electric Cycle, engages the motor with a press of a button. The throttle allows you to take a break while your bicycle continues to move ahead with the help of the motor. You feel powerful, and acceleration becomes much easier.

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Do E-bikes require a licence or registration?

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Electric bike with speed limit of 25kmph and power limit of 250 watts, require no registration. Meraki by Ninety One Cycles qualifies under this criteria and hence doesn't need registration or license to ride.

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2

How fast can I go on an Electric bicycle?

25 riders found this useful!

The assistance from the motor cuts off at the speed of 25kmph, but you can go faster by combining your pedal power in the pedal-assist mode. We suggest that every time you hit the pedal, wear the essential biking gear for your safety and follow the state and city rules.

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9

Is a fat cycle worth buying?

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Fat tire bikes provide improved grip and traction on the most troublesome terrain, that's why fat tires make a good impression even when the ground is covered in sand/gravel or even snow. Fat tires are suitable for riding on the mellowest sandy beaches, something that regular MTBs cannot provide. They are definitely a great investment if you are someone who loves carrying their bike for all their road trips. The riding experience that fat tire bikes provide on various terrains is just unbeatable.

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What is a FAT cycle?

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A fat cycle (also called fat cycle or fat-tire cycle) is an off-road bicycle with oversized tires, typically 3 inches (77 mm) or larger and rims 2.16 inches (55 mm) or wider, designed for low ground pressure to allow riding on soft, unstable terrain, such as sand, bogs and mud. The wide tyres provide you with extra grip and traction and combined with low tyre pressure, you’ll find that you’re able to pedal over terrain that'd make conventional tyres sink.

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Are FAT bikes more difficult to ride?

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Fat tire bikes float on difficult surfaces and can be used on normal roads also with the same ease especially if they are geared. Although not built and designed for mountain biking, fat tire bikes are a great investment for a variety of different terrains.

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1

What is the advantage of a Fat Tire Bike?

14 riders found this useful!

The large volume, low-pressure tires act as great shock absorbers. Since the large tires absorb a lot of the vibration from riding, there is less stress on the rider's hands and lower back. The biggest benefit of a fat tire bicycle is that it can be used on varied terrain, from sand to snow. The wide tires also offer a better grip on the different terrain which would otherwise make conventional tires sink. They are also a great investment to make for a good fitness regime.

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2

What is the meaning of MTB bike?

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A mountain bike (abbreviated MTB) is a bicycle designed for off-road cycling. The heavy-duty construction combined with stronger rims and wider tires has also made this bike type popular with urban riders. It is a great way to navigate through potholes and over curbs. A mountain bike is a great buy for all those who are looking at going on off-roading adventures as well as for those who are going to use their cycle in the city to enjoy their rides bump-free.

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What is the difference between a hybrid bicycle and a MTB?

27 riders found this useful!

A hybrid bike combines the features of the road, touring, and mountain bikes. Perfect for those on the fence who wish to go for something comfortable and versatile, hybrid bikes are great for multiple surfaces. MTBs or mountain bikes are specifically designed for off-roading experiences and are great to ride on steep slopes. These bikes boast a stronger frame and often feature front and rear suspensions which help in off-road performance.

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Are MTB heavier than the road bike?

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Yes, MTBs are a little heavier than road cycles. However, you need a heavy-duty and stronger framed bicycle when riding off-road and on steep hills. Mountain cycles are meant for a more rugged use and are extremely rider-friendly. They offer you the right amount of safety when riding on a mountainous slope. Their wider tires and larger suspension is what makes them heavier.

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Why should I start mountain biking?

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It's a great activity for the arms, back and legs. You work your heart but you're not hurting your joints it's very friendly on the body. Mountain biking pushes your workout routine and cardiovascular activity to a whole new level. Moreover, it is a great form of adventure which allows you to explore the region like you would never otherwise be able to. Mountain biking is a sport but it can also be pursued as a passion.

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Assembly

Will I have to assemble the bicycle? Is it hard to assemble?
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Every Ninety One cycle is 85-90% assembled when shipped for its orders. This makes set-up and assembly convenient and less time consuming for our customers. However, getting the assembly right the first time is critical for a great riding experience as well as for safety. This is why we recommend opting for 91 Cares - an initiative by Ninety One Cycles that provides an on-site technician to your home at a nominal cost. 91 Cares ensures you get your bicycle assembled at the comfort of your house by an expert. In case you choose to assemble the bicycle yourself or in a remote scenario where the company in not able to arrange for a technician, we strongly recommend to get the bicycle assembly verified by a local technician.

Assemble Your New Geared Bike at Home | Ninety One™ Cycles - India | 2021 | Home Installation

How to Assemble Your Ebike | Ninety One™ Cycles - India | 2021 | Home Installation | 27.5T Meraki

How to Assemble Your New Bike | Ninety One™ Cycles - India | 2021 | Home Installation | Non-Geared

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Is there a charge for assembly?

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Yes, we charge a nominal rate for assembly on-site. The charges differ for different bike categories: Kids cycles - Rs.499, single-speed cycles - Rs. 499, geared cycles - Rs. 699, E-bikes - Rs. 999 and KTM bikes - Rs. 1499.

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Will the cycle be delivered in an assembled state?

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All Ninety One Cycles are dispatched with 85-90% assembly done. The minor assembly that is left has to be done after delivery. A manual will help you get through it or you could also opt for the 91 Cares program which offers to send experts on-site for assembly at a nominal rate.

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2

How long will it take for the assembly of the bike after delivery?

17 riders found this useful!

Each Ninety One Cycles bike that is dispatched is 85-90% assembled. Only a few minor assemblies have to be done by the customer. If you are looking for an expert to help you through this, you can opt for the 91 Cares program where we send an expert technician on-site to help you with the assembly. The assembly of the bike shouldn't take more than an hour, if done by an expert.

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Brand

How old is your brand?

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Ninety One Cycles has an experience of six years in the industry and over the years has improved in efficiency as well as innovations.

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Where is the company based out of?

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The headquarters of Ninety One Cycles is located in Ahmedabad.

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How can I buy a Ninety One Cycle?

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Firstly, congratulations!!! You are going to have a great riding experience with your Ninety One Cycle, get ready to create some fun riding memories. If you have already selected the bicycle of your choice then you can easily place your order on our website. Our customer-first and user-friendly website will assist you through your purchase journey. If you want to buy it from a store, then browse through the list of stores that are close to you: Store Locator

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Payment

Is your website secure to make payments?

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Yes, the Outdoors Ninety One website is secure and offers secure payments. You can safely place an order and make your payment online without being worried about anything. Online shopping for cycles just got easier and more convenient with Ninety One Cycles' user-friendly website.

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1

What payment methods does Ninety One Cycles accept?

10 riders found this useful!

If you are purchasing your cycle online then you have a plethora of payment choices available. We accept Internet banking, Visa, MasterCard, UPI, Bajaj EMI cards and more at our checkout. We also keep updating new payment methods based on the customer coverage of banks or institutions.

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Is EMI or COD available?

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Ninety One Cycles offers several EMI options however, COD is not available. You also have other payment methods like bank transfers, UPI payments and credit & debit cards. The secure payment gateway ensures placing your order is seamless.

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Issues

Help! I've got a technical problem, who do I contact?

9 riders found this useful!

No worries. We've got your back! Our excellent customer service will have you back on the road within no time. Our experts are available on call - +91-9608197298 (10am - 7pm on weekdays). You can also drop us an email at [email protected].

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What to do in case of manufacturing defect on delivery?

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Our bicycles go through high-quality manufacturing tests before they are dispatched. However, if by any chance you receive a cycle with a manufacturing defect, all our cycles come with a lifetime warranty. All you have to do is register your bicycle post-purchase to claim the warranty. We also recommend reading the terms of the warranty: Warranty. In case you need to report any other issue, you can mail us at [email protected].

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Store

When can I collect my bike from my local store?

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If the store already has the cycle that you have picked, you can take on-the-spot delivery. We suggest checking the store timings before leaving the house.

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Do you have any stores near my location?

10 riders found this useful!

If you have already selected the bike of your choice then you can easily place your order on our website. Our customer-first and user-friendly website will assist you through your purchase journey. If you want to buy it from a store, then browse through the list of stores that are close to you: Store Locator

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Return-Exchange

What is the return / exchange policy?

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Every Ninety One cycle is manufactured and tested with the highest quality standard. We are proud to say that finding a flaw in our cycle is quite rare. For any manufacturing defect or missing/defective components, you can drop us an email at [email protected]. We don't accept return/exchange but we will support you for any issue/defect with your Ninety One cycle.

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42

Geared-Cycle

What is the use of a gear cycle?

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A cycle with gears lets you choose the gear ratio depending on the terrain you are riding on. For instance, if you are riding on a slope, a lower gear ratio lets you ride uphill easily by increasing your pedalling rate while decreasing your effort. You can also shift gears on a plain road to increase your RPM (rotations per minute) without pedalling too hard. Geared bicycles in India are a great investment if you are truly passionate about cycling and pursue it a little further than leisure riding.

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2

Which are the different gears available?

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Ninety One Cycles uses different gears in its cycles like Shimano, Microshift, LTWOO. All of these are considered to be the best in the market and are known for their extraordinary performance.

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0

What is the difference between a geared cycle and a single-speed cycle?

14 riders found this useful!

A cycle with gears lets you choose the gear ratio depending on the terrain you are riding on. For instance, if you are riding on a slope, a lower gear ratio lets you ride uphill easily by increasing your pedalling rate while decreasing your effort. A single-speed or non-geared cycle is a bicycle without any gear and has a single gear ratio. The speed that you can reach on such bikes depends completely on how fast or slow you pedal.

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Should I pedal when changing gears?

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Yes, you must pedal while you change gears. That's because the chain has to be moving in order for the derailleurs to "derail" the chain from sprocket to sprocket. Pedal at a brisk pace. A brisk pace improves your stamina on a longer ride, and it enables you to “jump” if you need to suddenly move quickly. Plus, this technique is easier on your bicycle. Third, and this is hugely important, lighten the pressure on the pedals when you shift. You still have to be pedalling while you shift gears, but don't be pedalling hard as you change them. Lightening the pressure on the pedals facilitates a much smoother, more quiet shift. This technique too is easier on your bicycle.

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How does a gear make my bike easy to ride / How does a gear work?

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Gears on a bicycle are one of those lovely inventions that allow us to ride faster, get up hills more easily and allow us to get a lot more enjoyment out of our riding. Gears convert the effort you put in at the pedals to a certain output at your wheel. There's only so much force your muscles can produce and usually an optimum cadence (how fast you spin your pedals) at which you will be most efficient. The size of the gears, and how they are combined, determines how many times the rear wheel turns and how far you travel with every pedal stroke. If you have your chain on the smaller chainring and it has 25 teeth, along with a rear cog of the same the wheels rotate once for every pedal stroke. It's a 1:1 gear ratio. If you shift to your big chainring, and it has 50 teeth, then that's a 2:1 ratio. Then every pedal stroke makes the wheels rotate twice. A lower, easier gear, with the smaller chainring up front and a larger cog in the back, lets you accelerate faster. This helps you get started from a stop, or when you are climbing a steep hill. The higher, harder gear (big chain ring, small cog) helps you increase your top speed, but requires more work and muscle to accelerate.

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Fitness

Does cycling help you in reducing weight?

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Cycling is a great form of exercise to reduce weight. It can be adopted by those who are struggling in the gym or even those who prefer outdoor activities over gym workouts. Cycling helps burn calories within the first 30 minutes of hitting the pedal, so it is a great way to stay in form.

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Can I burn fat by cycling?

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Yes, cycling is a great way to burn fat and lose calories. The outdoor activity is an excellent physical activity as well as aids mental wellness.

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Does cycling promote increase of height?

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Even though it depends a lot on your body type, cycling makes your legs stretch and your overall height will increase by a few inches owing to this. Cycling burns many calories, so along with cycling when you eat the right food, it will help your body get into the right shape and will help build muscles. The calf muscles become healthier and active cycling results in longer legs as well as an increase in height.

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Can you lose belly fat by cycling?

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Cycling is one of the top three ways of losing belly fat. The stubborn belly fat is extremely difficult to get rid of however, cycling remains an effective way to lose it. Cycling not only gets your heart rate up but also has the capacity to burn a significant number of calories. Health experts suggest that regular cycling can burn more calories and thereby help you lose weight.

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How many calories are burnt while cycling?

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It is recommended that you must at least cycle for a span of 30 minutes for your body to start burning calories. According to Harvard Health Publishing, a 70-KG person can burn 446 calories in just 30 minutes by cycling at a speed of 16 to 19 mph. Burning excess calories aids weight loss. Cycling is a great form of workout to help you lose weight and also give you a break from the monotony of life.

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Are E-bicycles better for my joints?

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Electric Cycle make bike riding fun and more convenient especially when you are on a steep slope and want to reduce the pressure on your knees and joints. With a motor that takes up for you when you need a break, you can easily shift to the throttle mode if you are too tired. This helps relieve stress on your knees, hips and joints.

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How does riding a cycle help in child development?

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Cycling will help your child develop their leg muscles and strengthen their bones. The continued exercise will help build their stamina and improve their cardiovascular development. It will also increase their coordination and balance. Riding a bicycle is something all children should be able to experience. Moreover, cycling is a great teacher of different life lessons that children can learn and apply to their growth.

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Kids

What age should a child be able to cycle?

12 riders found this useful!

Cycling is a great form of exercise for children too. It not only helps them get involved in a sport early on in life but also helps develop a healthy body teaching them several life lessons. A child usually learns to cycle between the age of 3 and 8 with an average of just over 5 years old.

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Online-Purchase

How can I track my order?

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Congratulations on your purchase of Ninety One Cycles. You can log in to your account to track your order and get all your updates. You can also click here: Track My Order to track your order and estimate the delivery.

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Maintenance

Should you wash your mountain cycle after every ride?
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19 riders found this useful!

You must ensure that your cycle is clean not only to maintain basic cleanliness but also for your safety when riding on steep slopes. If you have been riding in the hills/mountains and have been caught in rain, then you should definitely wash your bicycle everyday that you spend there. Cleaning a bicycle s just like washing your car/cycle, use a garden hose to clean it, apply soapy water with a brush and scrub away all the grit and grime from the frame, wheels and drive-train.

Bike Maintenance - Advanced Level | Ninety One™ Cycles - India | 2021 | MTB - Cycling Tips

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Brake

What is a Disc Brake?

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Disc brakes have come a long way in the last 10 years. They have really evolved into a brake that will stop a tandem as well as a cantilever. A disc brake consists of a metal disc, or "rotor", attached to the wheel hub that rotates with the wheel. Calipers are attached to the frame or fork along with pads that squeeze the rotors for braking. As the pads drag against the rotor, the wheel - and thus the bicycle - is slowed. Disc brakes may be actuated mechanically by cable, or hydraulically.

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Brake

What are the advantages of disc brakes on bicycles?

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There are disc brakes and rim brakes. There are various advantages of disc brakes. Disc brakes provide increased stopping power and stay cleaner. They also allow wider tire options.

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Brake

What is a V Brake?

7 riders found this useful!

"Linear-pull brakes" or "direct-pull brakes", commonly referred to as "V-brakes", are a side-pull version of cantilever brakes and mount on the same frame bosses. However, the arms are longer, with the cable housing attached to one arm and the cable to the other. As the cable pulls against the housing, arms are drawn together. V-brakes were specifically designed for off-road use on a mountain cycle.

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Brake

What is a Cantilever Brake?

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A cantilever, technically, is a structural element supported at one end. A cantilever brake is a rim brake where each brake arm has the brake shoe and the cable attachment, both on the same side of the support (the pivot). So that the cable can come from above the tire, the pivot must be below the brake shoe, attached to the frame. Cantilever brakes were used on touring cycles and tandems for decades before mountain cycles were even invented. The cantilever evolved into an extremely powerful and reliable braking system.

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1

Throttle

Can I ride an Electric bicycle without pedalling?
1

8 riders found this useful!

Yes, Electric Cycle can be used without pedalling when you shift to the throttle mode. Although, it is not recommended to do this for a long duration as it will considerably reduce the range and of course, it will beat the whole purpose of cycling. Pedal-assist mode is much more fun than throttle mode.

Meraki - Half Throttle | Ninety One™ Cycles - India | 2021 | E-Bikes | Meraki ESeries

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Battery

Do Electric bicycle work without battery?

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You can ride an Electric bicycle without the use of battery just like a normal cycle. The effort required will be slightly more than normal cycles because the battery tends to increase the overall weight by 5-6kgs.

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Motor

Does cycling with a motor make sense at all?

7 riders found this useful!

In pedal-assist mode, the motor gives a boost to your pedalling effort. The idea of providing a motor is to reduce tension in your body when you are tired. You can easily push back to the pedal-assist mode and continue pedalling. So, riding an Electric bicycle is definitely not cheating. It just enables you to do a lot more with a bike.

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Delivery

What is the delivery time frame?

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Depending on your location and pin code, the delivery can take anywhere between 5 to 20 days. It also depends on road, weather conditions as well as connectivity. Remote areas may take longer to receive their orders.

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Where will the cycle be delivered from?

7 riders found this useful!

We have multiple warehouses and the location from where your order will be delivered is dependant on your location.

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Can you deliver the cycle sooner?

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No, delivery timelines are defined based on the pin codes. We are dependant on third party logistics providers for delivery, so it wouldn't be possible to deliver any sooner than our pre-determined timelines.

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Do you ship all across the country?

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Yes, except Leh, Ladakh, Andaman & Nicobar islands and certain parts of Kashmir, we deliver all across India.

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2

91Cares

Who can I contact after-delivery for after-sales service?

7 riders found this useful!

You can opt for 91 Cares for on-site inspection of your bikes in case of any breakdown, post-purchase. This can be availed at a nominal rate. You can also reach out to us in case of any problems. You can email us at [email protected] or call us on +91-9608197298 from Monday to Friday (10 am - 7 pm).

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Cycle-Frame

What is the difference between Alloy and Steel frames?

11 riders found this useful!

Aluminium alloy frames are generally stiffer than steel, resulting in a harsher ride. When fractions of a second count, track racers prefer that rigidity. But for getting to the store over city streets steel offers a more forgiving ride. No frame material is more durable than steel. The right bike frame will depend on your usage.

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Bicycles

What are the different types of bicycles available?

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There are different types of cycles available at Ninety One Cycles: Road bikes, city bikes, mountain bikes, fat tire bikes, all terrain bikes, e-bikes. To know more about them, keep checking our blogs that have a detailed information and updates on all things bicycles.

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1

Please explain the difference between Snow Leopard & Shadowfax

11 riders found this useful!

The key feature of the snow leopard is its lightweight aluminium alloy frame. It allows you to overcome all the obstacles that await you on your off-road adventure. The comfort of lock-in and lock-out suspension gives you the power to zoom through gravel roads without any discomfort. The Shadowfax was the lord of all horses. He understood human speech and was said to run faster than the wind. This MTB encompasses the spirit of this great horse. It will understand its owner’s comfort and do everything possible to ensure you are safe while you enjoy your mountain trail.

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Pricing

Can you match the store price?

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We have multiple dealers who could be running deals and offers at different times which we may not even be aware of. If you are getting a good offer from a registered dealer, you can go ahead with it.

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Size

What size bicycle should I buy?

13 riders found this useful!

The right size bicycle can make a whole lot of difference to your cycling experience. It is essential to understand that the important parameters that define the bicycle size you choose are - - Purpose/ Usage - Height & Weight. If you are confused about which size is best for your body frame, we have a great bicycle sizing tool available to assist you. So, go ahead and pick the bicycle that is made just for you: Find Your Perfect Bike

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What is the correct cycle size for a child?

9 riders found this useful!

Our helpful bicycle sizing tool helps you pick the cycle that is perfect for you. If you are confused about the cycle best for your child as per his/her body frame, then check out: Find Your Perfect Bike. This sizing tool will ensure you get the right bicycle for your child for a seamless riding experience.

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Men
Ravi k. from Kangra just became a proud owner of Wolverine 29T