Limited Warranty

General

Every Ninety One cycle comes with world class specifications. Ninety One cycles are sold exclusively through our extensive network of dealers all across India and on our website www.outdoors91.com. All our dealers are skilled for proficient assembly and service of Ninety One bikes. In addition, some of our affiliates might also be selling Ninety One cycles on online marketplaces.

Warranty Activation

In order to activate your warranty, please ensure that you register your Ninety One cycles on our website. Please go to www.outdoors91.com and follow the steps under Register My Bike. You will need to upload a proof of purchase in the form of your invoice copy in order to register your Ninety One cycle. You will receive a verification call from one of our Ninety One representatives and post verification, your warranty will be activated. You will receive a unique numbered warranty certificate from Ninety One through SMS/Email on your registered mobile number/email address.

Please note that unless your Ninety One cycle is registered on www.outdoors91.com, your warranty will not be activated.

You have 30 days from your date of purchase to register your Ninety One bike and activate your warranty.

Warranty Details

• This limited warranty shall not be construed or interpreted in any manner to suggest or imply that your Ninety One cycle is indestructible or imperishable or will last in perpetuity.
• This limited warranty applies only to the original owner of a Ninety One bikes and is not transferable to subsequent owners.
• The lifetime warranty is applicable only on frames of the Ninety One cycles.
• The limited warranty on consumables and forks (suspension or rigid) is applicable during six months from date of purchase for the original owner.
• All mechanical parts other than frame are covered under this limited warranty only with respect to any manufacturing defects.
• This limited warranty is void if the Ninety One bike is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use.
• This limited warranty applies only to bicycles purchased from Authorized Ninety One Retailers or other outlets specifically authorized by Ninety One to sell Ninety One cycles . To find a list of Authorized Ninety One bike Retailers, please visit our website www.outdoors91.com and go to Store Locator.

Specific Warranty Exclusions

The following instances are specifically excluded from the coverage of this limited warranty.

• Any defect arising from normal wear and tear, improper assembly or follow-up maintenance.
• Installation or modification of components, parts, or accessories not originally intended for or compatible with the cycle.
• Paint fading caused by the effects of ultraviolet light (UV) or outdoor exposure.
• Damage or failure due to accident, misuse, abuse, or neglect.
• Normal wear and tear, scratches, peeling of paint and all coatings initiated due to intentional or accidental dent or scratches, damage due to chemicals, improper storage and parking.
• Ninety One bikes used for following activities
  • Used in any competitive sport
  • Used for stunt riding, jumping, aerobatics or similar activity
  • Modified in any way
  • Modified with the addition of a motor
  • Ridden by more than one person at a time
  • Rented, sold, or given away

Remedy and Limitation of liability

• This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy under this warranty. All labour charges for warranty service, including the transfer of components and/or any installation of new components, are the responsibility of the cycle’s owner. Due to product evolution and obsolescence, some components may not be available for older models. In these cases, sourcing and paying for components is the responsibility of the cycle owner.
• Ninety One or any of its affiliates is not responsible for any indirect, incidental or consequential damages.
• Colour of the cycle frame and stickers will be subject to availability at the time of claim.
• Decision of type of damage will be taken by the Company and communicated to the customer before initiating repair.

To Make A Claim

• If your Ninety One cycle is registered and you have received your unique numbered warranty certificate, then all you need is your registered phone number to make a claim.
• For Ninety One cycles purchased from Authorized Ninety One Retailers, please contact the retailer from where you purchased your Ninety One bike so that they can investigate your problem to initiate a warranty claim.
• For Ninety One cycles purchased on www.outdoors91.com, you can reach out to one of the Ninety One customer care representatives at Contact Us.

General

Part or model specifications are subject to change without notice. This limited warranty is the only warranty for the product. All warranties other than stated herein are expressly disclaimed including implied warranties of merchantability and fitness for a particular purpose, to the extent allowable by applicable law. All liability for indirect, incidental, punitive, special, or consequential damages are expressly disclaimed, to the extent allowable by applicable law. The limited warranty extends only to the original consumer and is not transferable to anyone else.

E-BIKE

Frame and mechanicals

• Warranty for frames is 5 yrs from date of purchase.
• The Frame is ISO 4210 certified for road and city use only. Any use outside the designed environment voids warranty. Replacement or repair will be in discretion of the Company.
• If customer identifies any fault in frame, it should be serviced only by Alpha Vector approved technician, warranty will be void if serviced by anyone else.
• In case of genuine fault covering under warranty, cost including replacement parts, will be borne by the Company.
• Labour cost will be borne by the user.
• Damage due to rough use, stunts, natural calamity, accidents, improper storage, natural wear, intentional damages by user, fall will not be covered under warranty. Decision of type of damage will be taken by the Company and communicated to customer before initiating repair.
• Natural wear, scratches, peeling of Paint and all coatings initiated due to intentional or accidental dent or scratches, damage due to chemicals, improper storage and parking is not covered under warranty.
• All mechanicals other than frame are only covered under warranty only for manufacturing defects, to be reported within 7 days of purchase if any.

Electricals

• Electricals come with a 6-months warranty from date of purchase.
• Electricals Includes Charger, Controller, Pedal Assist Sensor (PAS), Display, Cables, Throttle & E-Brake Levers.
• Controller is IP 65 and damage due to ingress beyond design condition is not covered under warranty. Replacement or repair will be in discretion of the Company.
• Damage due to non-authorized service is not covered under warranty.
• Use of non-approved accessories will void warranty.
• Any rewiring of harness will void warranty.
• Operational issues or defect due to Smart lock will not be covered under warranty.
• Opening of Controller will void warranty.
• The warranty covers only manufacturing defects.
• The controller warranty does not include damage from power surges due to any causes including lightning strikes, shorting due to water etc.

Motor and Rim

• Warranty period of motor is of one year from date of purchase
• All manufacturing defects will be covered under warranty. Replacement or repair will be in discretion of the Company.
• Motor is IP65 rated, damages and ingress due to reasons above Design conditions is not covered.
• Opening or servicing of motor that is performed by other than Company approved technician will void warranty
• Natural wear, scratches, peeling of Paint and all coatings initiated due to intentional or accidental dent or scratches, damage due to chemicals, improper storage and parking is not covered under warranty
• Damage due to rough use, stunts, natural calamity, accidents, improper storage, natural wear, intentional damages by user, fall will not be covered under warranty. Decision of type of damage will be taken by the Company and communicated to customer before initiating repair.
• Cracking of rim is not covered under warranty.
• The Motor warranty does not include damage from power surges due to any causes including lightning strikes, shorting due to water, surge while charging etc.

Battery

• Warranty period of battery pack is of 2 years from date of purchase.
• All manufacturing defects will be covered under warranty. Replacement or repair will be in discretion of the Company.
• Battery is IP 65 when mounted on bicycle. It is highly recommended never to wash or drown battery and any damage due to negligence will void warranty.
• The battery warranty does not include damage from power surges, use of improper charger, water damage, improper maintenance, or such other misuse or normal wear.
• Natural degradation of battery pack is not covered under warranty. Maximum battery degradation of 25% after 700 charge cycle or 2 year which ever first is normal.
• Since Lithium ion batteries have the tendency of self-degradation, Hence Mileage per charge will reduce with ageing. Reference chart for the same is as follows:-

  S.No.	Tenure (Months)	Tentative mileage (%age)
  1	0-12	85-100% of Claimed Mileage
  2	13-18	75-85% of Claimed Mileage
  3	19-24	60-75% of Claimed Mileage

• Storage of battery: Battery should be charged 100% before storing and should be charged at least once in 1 month. Also make sure that battery will not come in contact with water. Failing to do so will void warranty. Never store battery fully discharged. Company will not be responsible for any accident or damage due to improper storage.
• Charging (more than 45 degree C), storing and discharge battery when ambient temperature is not more than 50 degree and less than 0 degree Celsius will void warranty. Company will not be responsible for any accident or damage due to improper usage.

E-SCOOTER

Disclaimer

• This product must be used strictly in accordance with the Instruction Manual/User Manual supplied with the product. Failure to adhere to the prescribed instructions, warnings, and safety guidelines may result in damage to the product, loss of warranty coverage, or injury.
• The product is intended for normal use under recommended operating conditions. Any misuse, modification, unauthorized repair, negligent handling, or use beyond specified limits shall void the warranty.
• Images, descriptions, and specifications provided in the online listing are for reference purposes only. The actual product may vary in minor respects without prior notice.
• Alphavector (India) Private Limited (“Company”) shall not be liable for any indirect, incidental, or consequential loss, damage, and/or injury resulting from use, handling, charging, or storage of the product.
• The customer is responsible for ensuring periodic maintenance and inspection as recommended in the User Manual to maintain product performance and warranty validity.
• The customer must dispose of or recycle batteries and other components responsibly, in compliance with local environmental regulations.

Warranty Terms

Coverage

• Warranty coverage for the parts listed in the table is effective from the date of the original invoice.

  Parts	Lead Acid	Lithium Ion
  Battery	12 Months or 12,000KM (whichever is earlier)	24 Months or 30,000KM (whichever is earlier)
  Motor	12 Months Warranty	12 Months Warranty
  Controller	12 Months Warranty	12 Months Warranty
  Charger	6 Months Warranty	6 Months Warranty

Scope of Warranty

• Warranty covers manufacturing defects in materials or workmanship only.
• The Company, at its sole discretion, may repair or replace the defective part(s). Replacement shall not extend or renew the original warranty period.
• All replaced parts shall become the property of the Company.
• Labour charges directly related to warranty-covered repairs are included.

Exclusions

• Normal wear and tear and consumable items, including (but not limited to) nuts, bolts, fasteners, brake pads, bulbs, fuses, cosmetic plastics, and rubber components.
• Labour charges for non-warranty repairs, routine servicing, adjustments, and maintenance.
• Technician visit charges, pickup/drop costs, or transportation expenses, unless specifically agreed in writing.
• Damage caused due to accidents, abuse, misuse, water ingress, overloading, improper charging, unauthorized modification, or negligence.
• Defects arising from the use of non-genuine parts, accessories, or service by unauthorized workshops.
• Any incidental, indirect, or consequential damages, including loss of use, downtime, or commercial losses.

Claim Process

• The customer must provide the original invoice and product details/serial number at the time of claim.
• Warranty service is available only at authorized service centers of the Company.
• Transportation or logistics costs (if any) to and from the service location shall be borne by the customer.

Limitations

• The warranty is limited to repair or replacement of defective parts as determined by the Company.
• The Company's liability under this warranty is strictly restricted to the extent stated herein and does not cover any additional obligations beyond the scope of the User Manual.
• In case of any discrepancy or conflict, the detailed terms in the User Manual/Instruction Manual supplied with the product shall prevail.

Exercise & Fitness Products Limited Warranty

We are committed to ensuring your product performs at its best throughout its lifetime. Please refer to the terms and conditions below to avail warranty services:

Our products are shipped 80% pre-installed. You may complete the installation yourself. In case of any difficulty, you can reach out to one of the Ninety One customer care representatives at Contact Us.

• All major issues will be addressed and resolved through a technician visit. (Technician visit charges are payable by the customer. Only parts are covered under warranty.)
• Minor issues such as noise, belt alignment, re-installation, and uninstallation will be resolved through remote assistance via video calls from our professional technicians.
• Warranty will be calculated from the date of delivery.
• If applicable, a 3-month extended warranty will apply only to parts (service charges are not included).
• Costs for any general service requests raised by the customer must be borne by the customer.
• Please note that the equipment you are purchasing is intended for home use only. Placing this equipment in a commercial environment will void the warranty.
• The 1-year frame warranty does not cover paint, coatings, rusting, or related issues.
• Customers must share video evidence when raising a service request. This ensures proper diagnosis and accurate solutions. A technician will be assigned only after valid proof is submitted.
• We do not warrant the performance of the heart rate monitoring system. Performance may vary based on user physiology, age, usage method, and other factors.
• We recommend using a stabilizer to protect your treadmill from voltage fluctuations.
• If the product has physical damage due to misuse, abuse, accidents, modifications, unsuitable environments, natural disasters, power surges, improper maintenance, or usage not in accordance with the product guide,
• We will still be happy to repair it. However, the repair will be treated as out-of-warranty, and charges for parts and labor will apply.

Contact Us

For any assistance, please feel free to contact our customer care team at +917506 753 847, or email us at cares@outdoors91.com

Our team will be happy to assist you.